Repair and Return – JT Mobility
Return Requirement
All unused products must be in the original packaging,
with the return authorization number (RMA#) clearly printed on the outside of
the package, or it will be returned. Return requests must be made within 30
days of our invoice date.
Return for Credit Procedure
All returns for credit require an RMA# and original
purchase order number. RMA numbers are valid for 30 days, and products must be
received at JT Mobility support center within this 30-day period. After 30 days
the RMA# becomes void, and any equipment received after that original 30 days
will be returned to the customer at their expense.
·
Product
returns without an authorized RMA# listed on the outside of the carton will not
be accepted and returned to the customer at their expense.
·
Once
the RMA 30-day return period expires, customer must request a new RMA#, and
will incur a 25% restocking fee.
·
All
returns will be credited to customer’s account minus any applicable shipping
charges and restocking fee.
Repair Procedure
1. All requests for the return of product for repair
are directed to the JT Mobility Tech Support Department for authorization.
2. Advanced Replacements: Requests for advance
replacement of an existing product must be authorized by a JT Mobility Tech
Support team, after determining that there
is a problem with the product.
3. All product returns require a RMA number, which
must appear on the outside of the carton, or shipment will not be accepted and
returned to the customer at their
expense.
4. All returns require a packing list noting the
following information:
·
Product
model number
·
Details
of defect or malfunction
·
Ship
to address
·
Contact
person and phone number
5. All product returns must ship freight prepaid to JT
Mobility. Collect shipments will not be accepted unless authorized in advance.
6. Products found to have no defects or non-related to
factory defects will be returned.
7. Return of shipment will be freight prepaid by JT
Mobility direct to the sender by the same method as the product was received.
8. If advance replacement was authorized, upon receipt
of replaced product, the customer shall return the defective unit within one
week under the same RMA number to
close out the RMA.
9. Advanced Replacements with a current RMA will be
invoiced at the standard price. When the defective product is returned, it will
be tested and evaluated. A credit will
be issued against the Advanced Replacement invoice depending upon the
evaluation of the returned item.
10. All RMA numbers remain valid up to 30 days from
date of issue.
PLEASE NOTE: Special Orders, special offered products
are Non-Returnable.
Product Repair and Replacement Policy and Terms
1.
REQUIRED DOCUMENTATION.
1.
RMA NUMBER.
Prior to
returning your product to JT Mobility Pvt Ltd. an RMA (Return Material Authorization) Number must first be obtained
from JT Mobility. This RMA Number must be referenced on all documentation relating
to the return (i.e., shipping documents,
shipping label, purchase order, correspondence,
etc.). The following information is required when requesting a RMA Number:
- Model number
- Serial number
- Description of failure
- Shipping information
- Point of contact and phone number
- Billing information (required if
Out-of-Warranty)
- Purchase order number (required if Out-of-Warranty)
When the
Customer applies for an RMA Number, JT Mobility. will determine the warranty status of the product and,
if Out-of-Warranty, will advise the Customer
of the price for repair as described in section 4 below.
2.
WARRANTY.
1.
IN-WARRANTY REPAIR OR REPLACEMENT. Products
repaired or replaced pursuant to their initial
warranty shall remain in warranty for a period
of ninety (90) days from date of the shipment of the repaired or replacement product to the Customer,
or for the remainder of the initial
warranty period as provided in JT Mobility’s Conditions of Sale, whichever is longer. This warranty shall apply
only to the repair or replacement action
taken.
The
Customer shall be liable for the full price of any replacement product and for any unavoidable repair activity carried out
on the returned product due to:
- Improper or inadequate maintenance by owner
- Unauthorized disassembly, modification, or
misuse
- Operation outside the environmental
specifications of the product
- Improper site preparation and maintenance
- Improper storage or handling by owner
- Owner supplied hardware, or interfacing
The warranty
is voided if the JT Mobility warranty label or serial number is removed, illegible, or missing.
2.2 OUT-OF-WARRANTY
REPAIR.
Out-of-warranty
products repaired or replaced pursuant to their initial warranty shall remain
in warranty for a period of ninety (90) days from date of the shipment of the repaired or replacement
product to the Customer, or for the remainder
of the initial warranty period, whichever is longer.
2.2.1 PURCHASE
ORDER. All Out-of-Warranty repairs require a purchase order.
All purchase
orders must refer to the RMA Number, which the Customer must obtain in advance in
accordance with section 1.1 above. The purchase order shall be governed by the
terms of this policy notwithstanding any terms contained or referenced in the purchase
order. Any products received by JT Mobility. for repair without an accompanying
purchase order may be subject to rejection
and return to the Customer without remedial repair action being taken.
All repair
services and all repaired or replacement products are governed by JT Mobility Pvt. Ltd. standard Conditions of Sale,
notwithstanding any terms provided with
Customer’s PO.
2.3 PROMPT
NOTIFICATION REQUIRED.
If the
Customer receives a shipment which includes damaged product(s), it must notify JT Mobility. promptly, but in no event
more than 15 days after shipment by JT
Mobility., in order to preserve the capabilities to determine whether the damage is caused by a warranty
defect and to recover for damages caused
in transit. Failure to provide such notification voids any applicable warranty,
such that any remedial activity shall be
considered Out-of-Warranty and a charge applied accordingly.
3. SHIPPING
AND PACKING.
Inbound
shipping charges to JT Mobility, including associated taxes, duties, tariffs, etc., shall be paid by the Customer.
For In-Warranty repairs, return
(outbound from JT Mobility) shipping charges shall be paid by JT Mobility to the Customer’s destination. For
Out-of-Warranty repairs, return
(outbound from JT Mobility) shipping charges shall be paid by the Customer. The type of packaging used to ship
the product depends on whether the product
is shipped individually, in a chassis, or packaged with other products. The Customer shall utilize the
same (or equivalent) protective packaging
container for reshipment as was provided by JT Mobility Approved ESD procedures are
essential when handling JT Mobility products. Failure to utilize proper packaging
materials and/or approved ESD procedures
may result in the voiding of any applicable
warranty and/or a delay in the processing of the return.
4. PRICING
4.1
REPAIR PRICING – BOARD-LEVEL PRODUCTS.
Upon receipt
of a returned board-level product, JT Mobility will assess the extent of the repair action required and, if
Out-of-Warranty, will advise the
Customer of the Fixed Price for carrying out that repair action.
JT
Mobility will proceed with the repair upon receipt of the Customer’s purchase order
for the repair price quoted.
4.2
REPAIR PRICING – SYSTEM-LEVEL PRODUCTS.
Upon receipt
of a returned system-level product, JT Mobility will assess the extent of the repair action required and,
if Out-of-Warranty, will advise the
Customer of the Fixed Price for carrying out that repair action.
JT
Mobility. will proceed with the repair upon receipt of the Customer’s purchase order for the repair price quoted.
4.3 OTHER
PRICING.
4.3.1 Retesting.
A
Fixed Price will apply if Customer returns products for “retest for
verification” or the like. Such testing shall be limited to normal production
test. JT Mobility will proceed with the retest upon receipt of the Customer’s
purchase order for the repair price quoted.
4.3.2 Upgrade.
Contact
your Sales Representative for upgrade request.
4.3.3 NFF;
BER.
In the
event JT Mobility. determines that a returned Out-of-Warranty product is either
NFF (No Fault Found) or BER (Beyond Economical Repair), the Customer shall be informed.
4.3.4 Expediting.
Customer
may request expedited turn-around for which a premium charge will apply above the
Fixed Price as set in spare part prices. Customer will only be charged the premium
fee if JT Mobility satisfies the request for expediting.
5. PAYMENT.
Payment
is 100% advance for all repair services as per JT Mobility terms and
conditions.