Repair and
Return – JT Mobility
Return
Requirement
All unused
merchandise must be in the original packaging, with the return authorization
number (RMA#) clearly printed on the outside of the package, or it will be
returned. Return requests must be made within 30 days of our invoice date.
Return for
Credit Procedure
All returns
for credit require an RMA# and original purchase order number. RMA numbers are
valid for 30 days, and product must be received at JT Mobility support center within this 30-day period. After 30 days the RMA# becomes void, and any
equipment received after that original 30 days will be returned to the customer
at their expense.
Product
returns without an authorized RMA# listed on the outside of the carton will not
be accepted and returned to the customer at their expense.
Once the RMA
30-day return period expires, customer must request a new RMA#, and will incur
a 25% restocking fee.
All returns
will be credited to customer’s account minus any applicable shipping charges
and restocking fee.
Repair
Procedure
1. All requests
for the return of product for repair are directed to the JT Mobility Tech
Support Department for authorization.
2. Advanced
Replacements: Requests for advance replacement of an existing product must be
authorized by a JT Mobility Tech Support team, after determining that
there is a problem with the product.
3. All product
returns require a RMA number, which must appear on the outside of the carton,
or shipment will not be accepted and returned to the customer at their expense.
4. All returns
require a packing list noting the following information:
Product model number
Details of defect or malfunction
Ship to address
Contact person and phone number
5. All product
returns must ship freight prepaid to JT Mobility. Collect shipments will not be
accepted unless authorized in advance.
6. Products
found to have no defects or non-related to factory defects will be returned.
7. Return of
shipment will be freight prepaid by JT Mobility direct to the sender by the
same method as the product was received.
8. If advance
replacement was authorized, upon receipt of replaced product, the customer
shall return the defective unit within one week under the same RMA number to close out the RMA.
9. Advanced
Replacements with a current RMA will be invoiced at the standard price. When
the defective product is returned, it will be tested and evaluated. A credit
will be issued against the Advanced
Replacement invoice depending upon the evaluation of the returned item.
10. All RMA
numbers remain valid up to 30 days from date of issue.
PLEASE NOTE:
Special Orders, special offered products are Non-Returnable.